Privacy Policy

Privacy Policy

Effective Date: 29 July 2025
Greenhood Agency | https://www.greenhoodagency.com.au

Greenhood Agency ("we", "our", "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website and services, you agree to the practices outlined in this Privacy Policy.

1. What Information We Collect

We may collect the following types of personal information from you:

Full name

Business name

Email address

Phone number

Location (e.g. city, postcode)

Website or social media information

IP address, browser type, and usage data

Any information you submit via our forms, chats, bookings, or service requests

We only collect information that is necessary for the operation of our business and delivery of our services.

2. How We Collect Information

We collect personal information when you:

Fill out a form on our website

Contact us by email or phone

Book a call or demo

Use our services or platform tools

Visit our website (via cookies, analytics, or third-party tools like Meta Pixel or Google Tag Manager)

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide our services and respond to inquiries

To manage client relationships

To send updates, marketing offers, or newsletters (with your consent)

To improve our website, content, and service delivery

For internal analytics, performance tracking, and business development

4. Disclosure of Your Information

We do not sell or rent your personal information. We may share your information with:

Trusted third-party service providers (e.g. CRMs, email platforms, booking tools) only as necessary

Legal authorities when required by law

Contractors or partners who assist in delivering our services (under confidentiality agreements)

We take all reasonable steps to ensure your data is stored and handled securely.

5. Cookies and Tracking

We use cookies and tracking tools (like Google Analytics and Meta Pixel) to collect non-personal information about your browsing activity, which helps us improve your experience on our site.

You can control or disable cookies through your browser settings, but doing so may affect your ability to use parts of the Site.

6. Storage and Security

We store your data securely using cloud-based platforms with strong security measures in place. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

7. Access and Correction

You have the right to request access to or correction of your personal information. If you believe the information we hold is inaccurate or incomplete, please contact us and we will respond promptly.

8. Your Rights

Under the Australian Privacy Act, you have the right to:

Know what personal information we collect and why

Access your personal information

Correct inaccuracies

Withdraw consent for marketing communications

Make a complaint about a privacy breach

9. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the content or privacy practices of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint or data access request, please contact:

Greenhood Agency
📧 Email: [email protected]
🌐 Website: https://www.greenhoodagency.com.au